Terms & Conditions

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Standard Contract Terms & Conditions

Price Basis

* Price/s quoted are net, excludes delivery, installation and commissioning unless otherwise specified.
* All electrical, gas, steam, plumbing and building work is the client's responsibility unless quoted by Ascot.
This includes the connecting of basic services (water and electricity).
* It is accepted that all equipment will have surge protected electrical supply, as well as clean and treated water supply. Failing this any warranty cover on the equipment may be voided for electrical and water damage.
* Orders quoted in foreign currencies are subject to exchange rate fluctuations from date of quote. A price adjustment will be required in the event of the Rand moving by 3%.
* Our price excludes and if required will be for the customers account, any local taxes, duties, freight clearing charges that may be payable.

COD Clients:

NO Order will be accepted without an official written Purchase Order from the client accompanied by a signed Ascot quote in acceptacne.

* A 50% deposit is required upon acceptance of the order / contract, with the balance on or before despatching of the order.
* NO goods will be released without payment having been received in full and cleared in our bank account.

Credit Clients:

NO Order will be accepted without an official written Purchase Order from the client accompanied by a signed Ascot quote in acceptacne.

* Credit Application Form to be completed and returned and supporting documents to be send.
* Credit Checks to be performed to assess credit entitlement.
* COD terms and conditions will be applicable on first orders on all new credit customers.
* Standard credit repayment terms of 30 days from invoice will apply as per credig agreement.
* 50% deposit required for orders in excess of R1million, making the balance thereof payable 30 days from invoice.

Banking details of Ascot Site Solutions (Pty) Ltd are as follows:
First National Bank
Branch: Bedford Gardens
Code: 252155
Account: 62244824555
Ref : JQT or INV No.

* Should the delivery or installation be delayed due to the site not being ready or any other delays beyond our control, storage facilities will be provided at cost to the customer.
* The customer agrees to sign a waiver of lien in such circumstances whereafter payment would be due. Therefore delays in site readiness does not result in payment to Ascot being delayed past 30 days from date of statement.
* Should a dispute arise over specific equipment compliance to requirement, it is a condition of this quotation that the client, other than agreed upon retention, will withhold no other funds in relation to the specific terms.
An interest charge of 15.5% p.a. will be levied on all overdue balances E & O E

Right of Ownership

Notwithstanding delivery of the goods and transfer of possession thereof to the purchaser and / or the installation thereof, the ownership of such goods shall not pass to the purchaser, but shall remain vested in Ascot until full payment of the purchase price has been received by Ascot.

Lead Times

* Locally sourced and/or manufactured products - standard lead times 3 to 6 weeks.
* Imported products - estimated lead time 14 - 16 weeks.
* Exact lead times will be communicated at the time of the order and should lead times be longer than the periods indicated above due to circumstances outside our control, this will be communicated to the client.

Return of Goods

* Returns will only be accepted if goods are UNUSED and in ORIGINAL packaging and returned to Ascot within 20 days from date of delivery to the client.
* Specially Manufactured items on order WILL NOT be accepted back after delivered to client. A 15% handling fee will be charged for all returns.

Cancellation of Order

* 15% Handling Fee will be charged to client for cancellation of written orders.
* Specially Manufactured items on order WILL NOT BE allowed to be cancelled once manufacturing has commenced at cost to the customer.

Guarantee and Maintenance

* Warranty on all equipment as per the Manufacturer's specification, and under condition that all equipment is operated in accordance with Manufacturer's operating procedures.
* Warranty will be voided should standard operating and maintenance procedures (as per manufacturers guidelines) not be adhered to by properly trained staff.
* Should equipment be operated before official handover to the client the warranty will be voided.
The warranty does not cover abuse or fair wear and tear or operator damage or any damage to electrical parts due to power surges.
* 3 Month workmanship warranty, and Manufacturer's warranty on replacement parts purchased from ASCOT.
* NO warranty on electrical parts.
* A valid warranty claim can only be honoured once the customer has provided Ascot with the serial number of the item, as well as an Ascot invoice number on which the item was supplied.
* A signed copy of acknowledgement of the written warranty conditions to be returned to Ascot. By not doing so, the warranty will be void.
* No warranties will be honored on accounts that are in arrears

Travel, accommodation and labour cost of technicians are EXCLUDED from the warranty

Travel, Acccommodation and Labour will be quoted on, and an official written order will be requested before any work will commence.


* All finished floor levels must be even surfaces suitable for the support of the equipment to be installed.
* All electrical, gas, steam, plumbing and building work is the client's responsibility unless quoted by Ascot.
* Connecting of services to be undertaken by other subcontractors, and all services to be provided with suitable isolators, steam reticulation, gas regulators, p traps etc.
* It will be the responsibility of the main contractor to ensure that adequate precautions are taken to prevent unauthorized access to the equipment delivered to site and that adequate security is provided.
* Ascot will not be held responsible for any damages to equipment should proper storage and security not be in place.
* Once the equipment has been positioned, the main contractor will ensure that the equipment is not interfered with in any way, failing which the warranty will be voided.


* The customer is to ensure that all operators are present for scheduled training.


* All equipment is manufactured according to our standard method and tooling.
* It will be the responsibility of the main contractor to ensure that there is reasonable access to the site for the delivery of equipment.
* Provision of services such as isolators with cabling equipment, water inlets, stopcocks and drains, steam traps etc. are to be provided by others.
* All modifications to suit requirements other than specified, will be allowed for in variation orders and, paid for as a condition of the contract, alternatively, if no variation order is allowed for, then these additional costs will be for the client’s account, and payment cannot be withheld.
* Ascot will not accept any liability for loss of damage of equipment during transport if any third party purveyor is utilised. The client must at all times ensure that proper insurance cover is in place for the transportation of goods by third parties.


Our quotation is valid for 30 days and is calculated at the exchange rate on date of quote.

Client Representative accepting this quote has been duly authorized to enter into this agreement Client's dedicated Accounts person handling payment of account:

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Ascot is registered as an importer and exporter for SADC. We can supply these SADC certificates to export goods which are manufactured in South Africa.
SADC certificates are of great advantage to our cross-border customers, as there is little, or no import duty charged on cargo accompanied with a
SADC certificate.
Countries that accept SADC certificates include - Angola, Democratic Republic of Congo, Madagascar, Malawi, Mauritius, Mozambique, Seychelles, Tanzania, Zambia, and Zimbabwe. Botswana, Namibia, Lesotho and Swaziland form an additional customs union – the South African Customs Union (SACU)

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